We are constantly trying to provide a better shopping experience for our customers and have put together the following FAQ that will hopefully answer most of your questions as to the way we operate.
If you still need to contact us in regards to our website or something you have purchased please email sales@clearitonline.com.au.
1. What are ClearIT Onlines refund and exchange policies?
At ClearIT we recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for ClearIT is for the sole purpose and use of ClearIT.
ClearITonline will provide a full refund on items that are deemed incorrect or faulty. Items must be returned within 14 days of the original shipping date, provided the items are unworn, unwashed and have all original tags attached. Defective items that fall outside this policy, will be only be accepted at ClearITonline's discretion. Customers returning damaged, faulty or incorrect goods will be mailed an express post bag for free return delivery. Please email ClearITonline staff at sales@clearitonline.com.au to initiate the return process.
Although sizing charts are not supplied for every item, specifications of each male and female mannequin are available to view and assist in your decision on some products. If a purchased item does not fit, you are able to replace it for the same style in an alternative size. Postage for this type of exchange is to be paid by the customer.
We do not accept returns on shoes that have been scuffed, worn or damaged. All shoes must be returned in the original condition, including the shoe box.
2. Do you have a sizing chart?
Due to the wide variance in stock types on the ClearIT website standard sizing charts are not applicable. To reduce risk you may ask our staff to measure items that you are interested in, just be prepared to wait up to a week for the details.
3. What if an item doesn’t fit?
If an item doesn't fit you are able to replace it for the same style in another size if we still have it in stock. You will need to send the item back with a return self addressed postage satchel of an appropriate size.
4. How will you refund me?
All refunds will be processed and refunded via the PayPal account or credit card they were purchased with. Product must be unused and unworn in their original condition with all tags attached.
5. Where do I send returns?
Send all returns:
Clear IT Online
Attention: RETURNS
61, Church St
Abbotsford VIC 3067
6. Do I have to pay for postage if my item is incorrect or faulty?
No, Customers returning damaged, faulty or incorrect goods will be mailed an express post bag for free return delivery. Please email ClearIT staff at sales@clearitonline.com.au when you have posted the return.
7. Can I order a garment or size that is not on the site?
Yes, you can make any request for a size or style that isn't on the site to sales@clearitonline.com.au.
8. Are the sales and prices on the website the same as the prices in store?
No, the website runs independent sales and specials to the stores, and stocks a lot of product that you won’t be able to find in the stores. The prices and products on the site should not be used as a guide as to what to expect when you visit one of the outlets.
9. How much is shipping and how long does it take?
Shipping is capped at $10 for all orders under $100 and then FREE for any order that exceeds $100. Items are posted within 5 working days with the exeption of some larger orders.
10. Can I track my Parcel?
Yes, upon your order being shipped you will receive an email with a consignment #. You must then click on the following link - https://trackandtrace.aae.com.au/ and enter your number to check the status of your parcel..
Clear IT Online recommends customers provide a secure delivery address, for example your place of employment. Clear IT Online is not responsible for lost or stolen parcels.
11. Do you know when you will be getting specific items back in stock?
No, we try to pick stock that has a full size range to upload to ClearIT Online and generally when that style has sold out we disable it.
12. Are the Alannah Hill garments sold on the ClearIT Online website eligible for fitting and trimming services?
No, the Alannah Hill stock that we sell is clearance and sale stock, due to the large discounts we apply to the garments there is no applicable after sales service.
13. Do you have any other payment methods if PayPal and Credit card isn’t working for me?
No, the website only allows for payment with a PayPal account, Visa or Mastercard.
If you still require our assistance to answer a query please email sales@clearitonline.com.au.
Thanks for shopping at ClearIT Online!
