• Fulfillment of Orders

• Shipping & Delivery

• Privacy & Security

• Exchanges & Returns Policy

• Colours

• Sold out items

Fulfillment of Orders

ClearIT Online and Factory X Pty. Ltd. reserves the right to cancel any order at our discretion that may eventuate due to website malfunction or incorrect inventory count, any cancelled order will be fully refunded via PayPal or credit card.

Shipping & Delivery

DOMESTIC Delivery throughout Australia is made via Australia Air Express Satchels and will be shipped within 5 business days from order date.

Shipping is capped at $10 and is FREE for all orders over $100.
Clear IT Online recommends customers provide a secure delivery address, for example your place of employment. Clear IT Online is not responsible for lost or stolen parcels.

Privacy & Security

At ClearIT we recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for ClearIT is for the sole purpose and use of ClearIT.

Exchanges & Returns Policy

ClearITonline will provide a full refund on items that are deemed incorrect or faulty. Items must be returned within 14 days of the original shipping date, provided the items are unworn, unwashed and have all original tags attached. Defective items that fall outside this policy, will be only be accepted at ClearITonline's discretion. Customers returning damaged, faulty or incorrect goods will be mailed an express post bag for free return delivery. Please email ClearITonline staff at sales@clearitonline.com.au to initiate the return process.

Incorrect Sizes
Although sizing charts are not supplied for every item, specifications of each male and female mannequin are available to view and assist in your decision on some products. If a purchased item does not fit, you are able to replace it for the same style in an alternative size. Postage for this type of exchange is to be paid by the customer.

Shoes
We do not accept returns on shoes that have been scuffed, worn or damaged. All shoes must be returned in the original condition, including the shoe box.

All refunds will be processed via PayPal or credit card.

Send all returns to:
   ClearitOnline
   Attention: RETURNS
   61, Church St, Abbotsford
   Melbourne VIC 3067

Customers returning damaged, faulty or incorrect goods will be mailed an express post bag for free return delivery. Please email ClearIT staff at sales@clearitonline.com.au once you have posted the return.

Colours

Please note that colours may vary slightly from those displayed by your monitor.
In this case, if you are unsatisfied with colour variation Clear IT Online will offer exchange or credit only.

Sold out items

If an item you have ordered is out of stock online, we will attempt to locate your item at another location, and dispatch to you as soon as the item becomes available. We will notify you if the item has sold out across all stores.
If a specific size or colour is not listed it is currently out of stock or sold out.